ICG Customer Support

The Support Team: 
The ICG Support team is dedicated and to providing the utmost level of assistance. The capabilities include and are not limited to:
  • Technical Support
  • System integration assistance and advice
  • Customer Service
  • Repair Coordination
  • Field Service Support

The ICG Support Advantage:
  • Provides a hands-on approach to technical support and integration with in-house equipment for continuous team familiarity, training and guarantees rapid and thorough product support.
  • Works closely with Engineering, Methods and Production departments for efficient responses and provide customer feedback to field issues.
  • Provides a detailed approach toward review and analysis of all situations ensuring long-term solutions.
  • Has exceptional troubleshooting techniques that results in an understanding of the route cause and not just fixing the symptom.

Web Support:
The ICG website provides invaluable resources for product support. Click HERE to login or register for myICG Customer Portal access to the following:
  • Service Bulletins
  • Information Bulletins
  • Utility software versions
  • Installation & User manuals

Contact Us:
Customer Service & Support is available 7 days a week.  (Normal business hours are 8:00 am to 6:00 pm EST)

1-757-947-1030 (Select option 5 for Support)
Toll Free: 800-279-1991
Direct: 1-757-947-1060
Fax: 1-757-947-1036
E-mail: Techsupport@icg.aero

After Hours AOG Telephone Technical Support
24 Hours, 7 days per week

Toll Free: 800-279-1991 Option 5
Direct: +1-757-947-1060

NEWS & EVENTS
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10.10.2011
ICG Teams with Overlook Consulting to Offer Customer Solutions for Emerging Flight Deck Datalink Madates...
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10.10.2011
ICG Begins Deliveries of New Cordless ePhone...
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10.10.2011
ICG Collaborates with Talon Air on Swift Broadband Installation for Ciatation III...
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View all of the latest ICG news
and upcoming events


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Featured Product:
Sora Bundle Packages
ICG has partnered with Cobham Antenna Systems (formerly Chelton Satcom) to offer a highly efficient aircraft system for global voice and Swift Broadband (SBB) data. Sora (Japanese for “sky”) combines cutting edge technology, capacity and versatility to provide advanced voice and data communications through the Inmarsat network and the Iridium satellite constellation.
 
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