ICG Customer Support
The Support Team:
The ICG Support team is dedicated and to providing the utmost level of assistance. The capabilities include and are not limited to:
- Technical Support
- System integration assistance and advice
- Customer Service
- Repair Coordination
- Field Service Support
The ICG Support Advantage:
- Provides a hands-on approach to technical support and integration with in-house equipment for continuous team familiarity, training and guarantees rapid and thorough product support.
- Works closely with Engineering, Methods and Production departments for efficient responses and provide customer feedback to field issues.
- Provides a detailed approach toward review and analysis of all situations ensuring long-term solutions.
- Has exceptional troubleshooting techniques that results in an understanding of the route cause and not just fixing the symptom.
Web Support:
The ICG website provides invaluable resources for product support. Click
HERE to receive:
- Service Bulletins
- Information Bulletins
- Utility software versions
- Installation & User manuals
Contact Us:
Customer Service & Support is available 7 days a week. (Normal business hours are 8:00 am to 6:00 pm EST)
1-757-947-1030 (Select option 5 for Support)
Toll Free: 800-279-1991
Direct: 1-757-947-1060
Fax: 1-757-947-1036
E-mail:
Techsupport@icg.aero
After Hours AOG Telephone Technical Support
24 Hours, 7 days per week
Toll Free: 800-279-1991 Option 5
Direct: +1-757-947-1060